Cancellation and Refund

📦 Spinny Luggage Return & Replacement Policy

At Spinny, we’re committed to delivering premium quality trolley luggage to our customers. If you’re not satisfied with your purchase, we offer a simple, transparent return and replacement process.

🔁 Eligibility for Return or Replacement

You can request a return or replacement within 7 days of delivery under the following conditions:

1. You received a damaged or defective product

2. You received the wrong product/model/variant

3. There is a size or color mismatch (only if the product is unused and in original condition)

❗ Important Conditions

• The product must be unused, undamaged, and in its original packaging

• Invoice or Order ID is mandatory for processing any return or replacement

• In case of customer-initiated returns (e.g., changed your mind), pickup and return shipping charges may be deducted

🔄 How to Request a Replacement

1. Contact our support team
   📞 7835005553
   📧 support@spinnyluggage.com

2. Raise a return or replacement request

3. Our team will schedule a pickup within 24–48 hours

4. After inspection, either a replacement will be shipped or a refund will be processed

💵 Refund Policy

• Refunds are initiated only after the product passes quality inspection

• Refunds are processed within 5–7 business days

• Refunds are credited to the original payment method used during purchase

❌ Non-Returnable Products

• Customized or personalized luggage

• Used, damaged, or dirty products

• Products without packaging or with removed tags

📍Note

We care about your satisfaction. If there’s any issue with your order, please give us a chance to make it right before initiating a return.